Sales Support Manager

Sales Support Manager Location: Smethwick Salary: £32,000 to £35,000 (Depending on experience) The Role An exciting opportunity has arisen for an experienced Sales Support Manager to join a well-established and growing business based in Smethwick. This is a varied role that combines sales administration, customer account management and export coordination, supporting both UK and international customers. The successful candidate will play a key role in ensuring customer orders are processed efficiently, maintaining excellent customer relationships and supporting the wider sales team. Key Responsibilities • Manage customer sales orders from receipt through to delivery • Process quotations, sales orders and customer invoices • Coordinate delivery schedules and ensure customer deadlines are met • Prepare and manage export documentation in line with current legislation • Act as the main point of contact for customer enquiries via telephone, email and face-to-face • Build and maintain strong relationships with UK and overseas customers • Provide accurate updates to customers regarding order progress and delivery schedules • Liaise with internal departments to communicate customer demand and purchasing requirements • Support the external sales team with day-to-day account management • Manage key customer accounts and ensure high levels of customer satisfaction • Complete daily cash reporting and petty cash administration • Assist with additional administrative duties as required About You • Previous experience within a sales support, sales administration or account management role • Experience processing customer orders from enquiry through to completion • Knowledge of export procedures and documentation would be highly advantageous • Excellent customer service and communication skills • Strong organisational skills with the ability to prioritise a busy workload • High levels of accuracy and attention to detail • Good working knowledge of Microsoft Office, particularly Excel and PowerPoint • The ability to work both independently and as part of a team • A proactive approach with excellent problem-solving skills • Experience working within a manufacturing or engineering environment would be beneficial What's on Offer • Permanent, full-time position • Salary of £35,000, negotiable depending on experience • Opportunity to join a stable and growing business • Varied role with responsibility and autonomy • Supportive working environment with opportunities to develop your skills If you have strong sales support and customer account management experience and enjoy working in a fast-paced environment, we'd love to hear from you. Apply today to find out more.