Senior Application Engineer - Tribus

We’re partnering with a global alternative investment firm that’s expanding its Application Support capability for the Macro trading business. This team ensures a stable, resilient production environment, enabling investment professionals to operate with confidence while driving improvements across incident response and application reliability. You’ll be stepping into a high-impact leadership role with a mandate to shape processes, strengthen communication channels, and elevate how trading systems are supported across the business. What You’ll Be Doing • Lead the build-out of the application support function for Macro trading • Act as the senior escalation point for complex incidents and outages • Manage communications with end-users, traders, and senior technology stakeholders • Oversee onboarding workflows including access management, setup, and user limits • Train and mentor team members; maintain and improve documentation • Review and enhance support processes, driving automation and consistency • Partner with tech teams and users to define and deliver project plans • Manage day-to-day team operations, including reporting on incident/request metrics What You’ll Bring • 5+ years’ application support experience in financial services • Strong SQL and scripting capability • Hands-on Unix experience • Proven ability to manage major outage communication and drive incident resolution • Knowledge of order management workflows • Strong stakeholder management and communication This is an opportunity to take ownership of a critical support function and work closely with global investment and technology teams.