Senior Customer Analyst

Senior Customer Analyst London | Hybrid (3 days office) Up to £80,000 We're working with a fast-growing telecoms business that has undergone significant transformation following PE investment. Over the last 4-5 years, the company has built a highly respected data function spanning Data Governance, BI, Analytics, Data Science, and Digital - and continues to invest heavily in data as a core growth driver. Their analytics team is award-winning and widely recognised in the industry, with continued expansion planned. The TeamYou'll join a high-performing analytics function reporting into the Head of Analytics. The team includes: • Analytics (4 Analysts incl. this hire) • 3 Data Scientists • BI team • Digital team This is a hands-on, senior individual contributor role with potential to mentor junior analysts in future. The RoleThis is a commercially focused analytics position where you will directly influence decision-making across marketing, finance, and commercial leadership teams. You'll work closely with stakeholders including MDs, Finance Directors, Marketing Directors, and Commercial leaders. Key focus areas include: • Customer segmentation & behavioural analytics • Churn, retention, loyalty & CLTV analysis • Marketing and campaign performance analysis • Commercial performance and ROI measurement You will be expected to go beyond reporting - delivering actionable insight that shapes strategy and drives measurable business impact. Example Projects • Understanding drivers of customer churn and improving retention strategies • Identifying high-value customer segments and optimising marketing approaches • Measuring marketing ROI and campaign effectiveness • Exploring untapped data sources (customer service, device, location data) • Evaluating opportunities such as eSIM adoption and connected devices What We're Looking For • Strong SQL skills (complex querying, joins, large datasets) • Python or R experience preferred • Strong commercial mindset with ability to translate data into insight • Experience in customer analytics (telecoms, subscription, or consumer businesses ideal) • Strong understanding of churn, retention, CLTV, and marketing analytics • Confident communicator with experience engaging senior stakeholders • Proactive, curious, and able to work independently in a fast-moving environment Why Join? • High-growth business backed by PE investment • Analytics is a core strategic function with strong executive buy-in • Award-winning data team with strong reputation in the market • Significant opportunity to influence commercial strategy • Access to rich, under-utilised datasets and real-world impact projects Interview Process • Intro chat with Head of Analytics (15 mins) • Case study + experience interview (60 mins total) • Final sign-off interview If you're an experienced analytics professional who enjoys turning complex customer data into clear commercial decisions, this is a strong opportunity to have real business impact in a high-growth environment. Find out more and apply via the link below!