Senior/Head Concierge

Senior/Head Concierge North London | Up to £37,000 | 4 on/4 off | 7am-7pm The Role We're hiring a Senior/Head Concierge for a flagship residential development in North London - a major regeneration scheme delivering over 1,000 homes, landscaped green space, retail, and premium resident amenities. You'll lead the front-of-house/concierge team on shift and take ownership of day-to-day service delivery, ensuring a consistently high standard of resident experience across a busy, high-expectation environment. What You'll Be Doing: • Leading the concierge / front-of-house team on shift • Owning service standards and resident experience • Managing rotas, holidays, sickness and daily team performance • Overseeing smooth operational handovers between shifts • Acting as key on-site contact for residents and stakeholders • Supporting site leadership with operational delivery • Driving consistency, accountability and professionalism across the team What We're Looking For: • Background in luxury hospitality, hotels or premium residential • Some leadership experience in a front-of-house/concierge or operational role • Confident guiding teams and driving performance on shift • Calm, organised and consistent under pressure • High standards of customer/resident service delivery Benefits: • Life insurance cover • Annual salary reviews and clear progression routes • Gym and retail discounts • Learning & development support • Referral bonuses and performance rewards • Enhanced annual leave with length of service The Development A landmark North London development featuring luxury apartments, extensive green space, wellness facilities, co-working areas and on-site retail. Residents benefit from high-end amenities including spa facilities, gym, pool, and concierge-led services - making this a fast-paced, service-driven environment where standards are high and consistency is key! Why Apply: • Lead operations on a flagship North London luxury development • Real ownership of front-of-house/concierge service delivery • High-visibility role with genuine progression potential • Immediate start available, but happy to wait for the right candidate!