Senior/Head Concierge

Senior/Head Concierge Acton, West London (W3) £35,000 | 4 on/4 off | 8:00am - 8:00pm Are you an experienced Senior Concierge OR Head Concierge ready to take the next step? We're recruiting for a hands-on Senior/Head Concierge to join a modern residential development in West London. This is an opportunity to move into a broader operational role where you'll lead from the front, support your team, and play a key part in delivering an exceptional resident experience. The Role Working alongside the Site Lead, you'll oversee the day-to-day operation of the development, acting as the first point of escalation during your shift and ensuring the highest standards are maintained throughout the site. Your responsibilities will include: • Leading and supporting the concierge team • Delivering exceptional customer service to residents and visitors • Managing resident queries and complaints • Overseeing contractors and monitoring site standards • Carrying out building inspections and Health & Safety checks • Responding to incidents and ensuring effective resolutions • Supporting planned maintenance and operational projects • Maintaining accurate records and operational compliance This is a highly visible, hands-on leadership role where you'll spend as much time supporting your team and residents as you will managing the operation. About You We're looking for someone who is: • Currently working as a Senior Concierge, Head Concierge, Duty Manager or similar • Residential, hospitality or facilities management experience is highly desirable. • A natural leader who enjoys mentoring and supporting others • Calm, organised and confident making decisions • Passionate about delivering outstanding customer service What's On Offer? • Genuine career progression opportunities • Annual salary reviews • Health Cashback Scheme • Group Life Insurance • Gym & retail discounts • Career progression and training Why Join? This is an exciting opportunity to join a growing residential operation where you'll have real responsibility, genuine support from senior management, and the chance to develop your career within one of the UK's fastest-growing property management businesses. If you're ready to step beyond concierge and into a true operational leadership role, we'd love to hear from