Senior Housing Support Worker

• Senior Support Worker • Housing Support Worker • Supported Accommodation Senior Support Worker – Supported Housing Location: Swindon Hours: 37hrs per week available Salary: £29,696 - £36576 per annum DOE Contract: Permanent About the Role: We are looking for a dedicated, experienced, and compassionate Senior Support Worker to join our Supported Housing Team. This is an exciting opportunity for someone passionate about supporting vulnerable adults who have experienced homelessness and may have complex needs, including mental health challenges, substance misuse, offending histories, and difficulties sustaining accommodation. You will play a key role in delivering a high-quality, person-centred support service, helping individuals move towards independence, stability, and positive long-term outcomes. You will also provide day-to-day guidance to the wider support team, promoting consistency, professional practice, and excellent service delivery. Key Responsibilities Support & Case Management • Manage a caseload of service users, providing intensive housing management and personalised support. • Build positive, trusting relationships with individuals experiencing complex needs and multiple disadvantages. • Complete assessments, support plans, and risk management plans that identify needs, strengths, and goals. • Use trauma-informed and strengths-based approaches to encourage engagement and positive change. • Review support plans regularly and monitor progress towards independence. • Support residents to develop life skills, maintain accommodation, and access relevant services. • Promote recovery, resilience, and meaningful engagement within the community. Safeguarding & Risk Management • Identify safeguarding concerns and respond appropriately in line with organisational procedures. • Assess risks and develop effective safety and risk management strategies with residents and partner agencies. • Support individuals experiencing challenging behaviour, crisis situations, substance misuse issues, and complex vulnerabilities. • Use effective communication and de-escalation skills to manage difficult situations professionally. Senior Support Responsibilities • Act as a point of contact for operational queries and provide guidance to support colleagues. • Model good practice and support the team to deliver consistent, high-quality services. • Assist with managing incidents, property checks, and maintaining service standards. • Support the management of tenancy/licence issues, including warnings and breaches where required. • Coordinate with housing and property teams to ensure accommodation is safe, maintained, and ready for new residents. • Contribute to team meetings, service development, and continuous improvement. Housing & Partnership Working • Support residents to understand tenancy responsibilities and sustain their accommodation. • Work closely with external agencies including housing providers, social services, police, healthcare professionals, and voluntary organisations. • Maintain accurate case records, reports, incident logs, and support documentation. • Ensure compliance with health and safety, safeguarding, confidentiality, and data protection requirements. About You We are looking for someone who is resilient, empathetic, and committed to helping people overcome barriers and achieve independence. Essential Experience & Skills • Experience working within supported housing, homelessness, health and social care, or a similar environment. • Experience supporting individuals with complex needs, including substance misuse, mental health difficulties, offending backgrounds, and challenging behaviour. • Experience completing support plans, risk assessments, and case records. • Understanding of safeguarding, housing management, and tenancy sustainment. • Experience managing licence breaches, anti-social behaviour, and accommodation-related issues. • Strong communication skills and ability to work effectively with partner agencies. • Ability to motivate and engage individuals who may struggle to access support. • Good IT skills and experience maintaining accurate records. • Full UK driving licence. Desirable Experience • Previous senior, mentoring, or team leader experience. • Relevant qualification in Health & Social Care, Housing, or related field. • Experience working within charity, voluntary sector, local authority, or social housing environments. • Knowledge of substance misuse support and recovery approaches. Why Join Us? You will have the opportunity to make a meaningful difference by supporting people experiencing homelessness to access safe accommodation, develop independence, and build a more positive future. You will join a supportive team committed to delivering compassionate, high-quality services that help people move forward. To apply for this role, please send an up-to-date CV that details your relevant support experience or reach out to Nathan Jackson on