Senior Property Manager

SENIOR PROPERTY MANAGER • Rendall & Rittner • Competitive • Hybrid ROLE OVERVIEW You will take the lead on a prestigious Central London portfolio of large, complex residential schemes, including luxury homes and mixed-use environments. With a hybrid pattern and around two days on site each week, you will be the steady hand ensuring exceptional resident experience, robust compliance, and commercial performance. This is a high impact role where you’ll gain exposure to flagship developments and influential stakeholders. You will collaborate closely with on-site teams, contractors and client representatives to deliver a best-in-class service that reflects the quality and profile of the buildings in your care. ROLE EXPECTATIONS You will balance on-site presence with focused desk time to drive operational excellence, resident satisfaction and financial control. Most days you’ll be coordinating maintenance and compliance activity, steering service charge performance, and communicating clearly with residents, clients and suppliers to keep everything moving smoothly. WHAT SUCCESS LOOKS LIKE • Residents feel heard, informed and delighted by prompt, professional service. • Schemes run safely and compliantly with proactive risk management and zero surprises. • Budgets are accurate, service charges stay on track, and variances are well-controlled. • Client relationships are strategic and trusted, with clear reporting and forward plans. • Contractors deliver to agreed SLAs, with quality, value and accountability evidenced. • Complex issues are resolved quickly and calmly, with durable, root-cause solutions. HOW YOU'LL SPEND MOST OF YOUR TIME • Visiting Central London sites twice weekly to lead inspections, H&S checks and team meetings. • Managing maintenance, compliance actions and lifecycle plans across complex buildings. • Owning budgets and service charges, monitoring spend, approving invoices and forecasting. • Leading resident and client communications, from updates and consultations to AGMs. • Overseeing contractor performance, tenders and mobilisations to secure quality and value. • Preparing clear reports, trackers and recommendations to drive continuous improvement. WHO THIS ROLE IS FOR • You thrive in fast-paced, high-profile environments and stay calm under pressure. • You build trusted relationships through clarity, empathy and follow-through. • You combine operational rigor with a commercial mindset and attention to detail. • You enjoy being on site, spotting risks early and turning insight into action. • You are organised, tech-savvy and comfortable prioritising across multiple schemes. EXPERIENCE THAT HELPS • Managing large or complex residential or mixed-use schemes in an urban setting. • Leading service charge budgeting, financial reporting and cost control. • Delivering H&S compliance, risk assessments and fire/life safety actions. • Running tenders, contractor performance management and defect resolution. • Handling resident engagement, AGMs, leaseholder consultations and Section 20 processes. WHAT WE OFFER • Competitive salary, aligned to experience • Discretionary bonus • 25 days holiday plus bank holidays • Private medical insurance, life assurance and enhanced family leave • Fully funded training and professional development • Paid sabbaticals as a loyalty reward • Pension scheme and employee assistance programme • Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE • Initial conversation with our talent team • Interview focused on how you lead complex portfolios, deliver outstanding resident and client outcomes, maintain rigorous compliance, and manage budgets with commercial clarity We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.