Senior Relationship Manager - Intermediary

Senior Relationship Manager (Intermediary)Location: London Employment Type: Permanent | Full-Time Salary: Up to £70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the RoleWe are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business, the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key ResponsibilitiesRelationship Management & Business Development • Manage and grow relationships with commercial clients ranging from SME to Corporate. • Develop and maintain strong partnerships with intermediaries to generate new business opportunities. • Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. • Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management • Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. • Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. • Monitor account performance, payment behaviour, and portfolio health. • Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation • Ensure facility documentation and account records remain accurate and up to date. • Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. • Provide regular MIS and performance updates to senior management. Remedial & Risk Management • Identify early warning indicators and proactively escalate concerns. • Follow up on overdue accounts and coordinate transfer to Recovery where required. • Provide full documentation and ongoing support to recovery teams. Team Development & Leadership • Advise and guide Assistant Relationship Managers on routine and complex matters. • Line-manage junior support staff and Relationship Support Officers where applicable. • Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement • Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. • Handle complex customer queries and complaints professionally. • Ensure customer data accuracy and compliance with internal procedures. • Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement • Contribute to special projects and initiatives as assigned. • Identify process gaps and recommend improvements to enhance efficiency and control. • Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities • Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. • Act with integrity, skill, care, and diligence at all times. • Ensure effective control, compliance, and oversight within areas of responsibility. • Promote fair customer outcomes and sound market conduct. Experience & Qualifications • Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. • Strong background in commercial lending, intermediary banking, and portfolio management. • Proven experience in credit analysis, customer relationship management, and negotiation. • Line management experience preferred. • Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies • Commercial and SME Banking Expertise • Intermediary Relationship Management • Credit & Financial Analysis • Regulatory & Conduct Risk Awareness • Negotiation & Stakeholder Engagement • Customer Service Excellence • Strong Numerical & Financial Acumen