Senior Service Advisor

Senior Service Advisor – SalisburyPrestigious Brand | £32,000 – £34,000 Basic Salary | £42,000 OTE | Full-Time | Permanent An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression. The RoleAs a Senior Service Advisor, you'll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You'll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction. Key Responsibilities • Provide outstanding customer service from vehicle check-in through to handover. • Support and mentor the Service Advisor team to maintain high performance. • Schedule service and repair work efficiently with the workshop. • Keep customers informed throughout the repair process. • Prepare accurate estimates and explain work carried out. • Promote additional products and services where appropriate. • Resolve customer queries and complaints professionally. • Ensure all administration is completed accurately and in line with manufacturer standards. What We're Looking For • Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive industry. • Excellent communication and customer service skills. • Strong organisational and time management abilities. • A proactive and professional approach with the ability to lead by example. • Experience using dealership management systems is advantageous. • Full UK driving licence. What's on Offer • £32,000 – £34,000 basic salary • £42,000 OTE • Opportunity to work with a prestigious automotive brand. • Ongoing manufacturer training and career development. • Excellent opportunities for progression. • Supportive and professional working environment. • Company benefits package. • Full-time, permanent position.