Senior Service Delivery Manager

MERITUS are recruiting for a Senior Service Delivery Manager to join a leading Technology Consultancy, supporting the delivery of managed IT services across secure UK Government environments. SENIOR SERVICE DELIVERY MANAGER - UP TO £75,000 - REMOTE (UK) WITH CUSTOMER TRAVEL - ACTIVE SC CLEARANCE REQUIRED We are looking for an experienced Senior Service Delivery Manager with a strong background in managed services and customer-facing IT service delivery. This role will take ownership of a portfolio of services, ensuring performance against SLAs, maintaining excellent customer relationships and driving service improvements. You'll work closely with internal delivery teams, suppliers and customer stakeholders to manage day-to-day service operations, resolve escalations and ensure services continue to meet business requirements. The role is remote-based, however regular travel will be required for customer meetings, workshops and service reviews. Responsibilities: • Own the delivery of managed services, ensuring agreed SLAs, KPIs and customer expectations are met. • Act as a key point of contact for customers, leading service reviews and managing escalations. • Build strong relationships with stakeholders across customer and internal teams. • Identify and deliver service improvements to enhance quality and customer satisfaction. • Support service transitions and ensure smooth delivery into BAU operations. • Manage suppliers and third-party providers, addressing performance issues where required. • Monitor service performance, financials, forecasting and reporting. • Support renewals, service enhancements and change requests. • Mentor and support Service Delivery Managers. Skills & Experience: Essential: • Active SC Clearance. • Experience working within an IT Service Provider or Managed Services environment. • Strong background in Service Delivery Management and customer relationship management. • Experience managing SLAs, service reviews and operational reporting. • Good understanding of ITIL principles and service management processes. • Experience with service transition, continual improvement and supplier management. • Commercial awareness, including forecasting, invoicing and service profitability. • Strong communication, organisation and stakeholder management skills. • Understanding of cloud environments such as Microsoft Azure or AWS. Desirable: • ITIL certification. • Project Management experience or qualification. • Experience working with Government, Defence or other secure environments. • Experience managing offshore teams. Benefits • Salary up p to £85,000 • Remote working with customer travel. • 25 days holiday + bank holidays • Private healthcare. This is a great opportunity for an experienced Service Delivery Manager to join a growing technology consultancy, working with enterprise-scale managed services across secure Government environments.