Service Advisor

Ready for your next move? We’re looking for a sharp, people-focused Service Advisor to join a thriving dealership in Birmingham. Whether you’ve worked as an Service Advisor, Aftersales Advisor, Service Receptionist, Service Consultant or in any frontline motor trade aftersales role, if you love keeping customers happy and workshops running smoothly, you’ll feel right at home. Salary: £41,500 – £52,500 inc Bonus + Benefits Hours: Monday – Friday 8am-6pm Why you’ll love this role • Enhanced Holiday Entitlement • Maternity, Paternity and Adoption Pay • Pension Scheme • Performance Based Bonus • Company Car Scheme • Prestige brand with a strong reputation • Supportive team environment where your development actually matters • A genuinely exciting opportunity to progress within a busy aftersales department What you’ll be doing (and doing brilliantly) • Welcoming customers at the service desk / service reception, building rapport and making their experience effortless • Booking vehicles in for servicing, maintenance and repairs while maximising workshop efficiency • Identifying opportunities to upsell value-adding services, labour and products • Keeping customers updated throughout the day and ensuring excellent communication • Arranging courtesy cars or alternative transport where needed • Working closely with the Workshop Controller and Technicians to keep workflow on track • Clearly explaining work carried out, pricing, and recommendations What we’re looking for • Previous experience as a Service Advisor, Aftersales Advisor, Service Receptionist or Service Consultant — main dealer or quality independent • Someone who genuinely enjoys helping people (and has the personality to prove it) • Confident communicator on the phone and face-to-face • Strong admin and IT skills — organised, accurate, able to prioritise • A proactive attitude and the ability to stay calm in a fast-paced environment Sound like you? If you’re an experienced Automotive Service Advisor / Aftersales Advisor looking to join a successful, growing dealership, hit APPLY today — we’d love to speak with you.