Service Advisor

Role: Service Advisor / Service Receptionist Location: Cheltenham Salary: £32,000 Basic | £40,000 OTE (Realistic) | Overtime Available Richard Abson Group is delighted to be assisting a prestigious automotive dealership in Cheltenham in their search for an experienced Service Advisor / Service Receptionist. Representing one of the industry's leading premium brands, this dealership forms part of a highly respected dealer group renowned for investing in its people. You'll benefit from ongoing manufacturer training, genuine career progression, and the opportunity to work within a modern, forward-thinking business embracing the latest hybrid and electric vehicle technology. As the first point of contact for customers, you'll play a key role in delivering an exceptional aftersales experience. You'll manage service bookings, provide vehicle progress updates, explain technical information in a customer-friendly manner, and identify opportunities to promote service plans and additional aftersales products. What we're looking for: • A minimum of 1 year's experience as a Service Advisor or in a similar aftersales role within a franchised main dealership. • A passion for delivering outstanding customer service with a proactive sales approach. • Experience using Kerridge and 1Link would be advantageous, although not essential. Salary & Benefits: • £32,000 basic salary. • Realistic OTE of £40,000 through uncapped bonus opportunities, including hours sold, service plans, and upsell/cross-sell performance. • Current team members are consistently exceeding their bonus targets. • Monday to Friday, 8:00am - 6:00pm. • Only 1 in 4 Saturday mornings, paid at an additional £100 per shift. If you're an experienced Service Advisor looking to join a premium brand that genuinely invests in its people, we'd love to hear from you.