Service Advisor

Service Advisor Location: Southampton Salary: £30,000 – £36,000 (depending on experience) Job Description Pembrook Resourcing are currently seeking an experienced and customer-focused Service Advisor to join our client’s busy dealership in Southampton. This is a fantastic opportunity for someone with strong communication skills and experience within the motor trade to join a successful and professional team. Key Responsibilities • Acting as the first point of contact for customers bringing their vehicles in for service and repair. • Booking vehicles into the workshop and organising the service schedule. • Keeping customers updated on the progress of their vehicle throughout the day. • Liaising with the workshop team and technicians regarding work required. • Upselling additional work, services, or products where appropriate. • Preparing job cards, invoices, and associated administration. • Ensuring a high level of customer service and satisfaction at all times. Requirements • Previous experience as a Service Advisor within the motor trade is preferred. • Excellent customer service and communication skills. • Ability to work well in a busy, fast-paced environment. • Strong organisational and administrative skills. • A professional and positive attitude. • Full UK driving licence. Benefits • Competitive salary (£30,000 – £36,000 depending on experience) • Opportunity to work within a well-established dealership • Ongoing training and career development • Friendly and supportive team environment