Service Advisor

Service Advisor – Torbay (£30,000–£36,000)Overview You will be the main point of contact between customers and the workshop, ensuring vehicle servicing and repairs are managed efficiently while delivering excellent customer service. Key Responsibilities • Greet customers and discuss servicing, maintenance, and repair requirements. • Book vehicles into the workshop and arrange courtesy cars where needed. • Liaise with technicians and workshop controllers on vehicle progress. • Keep customers updated and obtain approval for additional work. • Prepare job cards, estimates, and invoices. • Explain completed work and associated charges. • Upsell service plans, labour, parts, and other aftersales products. • Maintain high levels of customer satisfaction and retention. Requirements • Previous Service Advisor experience in a motor dealership. • Strong customer service and communication skills. • Good administration and computer skills. • Ability to multitask in a fast-paced environment. • Full UK driving licence. • Experience with dealership management systems is advantageous. Salary & Benefits • £30,000–£36,000 (depending on experience). • Bonus opportunities. • Company pension. • Ongoing manufacturer/dealership training. • Career progression within a dealership group. • Supportive team environment.