Service Coordinator

Service Co-ordinator Roles Operational Responsibilities • Book all services for Lifts co-ordinate with clients and engineers for site visits. • Ensure engineers check the autodialler on each service and record the number in and in the spreadsheet on the drive. • Log and allocate callouts daily • Update Lifts OOS board • Set up new contracts assign to a route, book the first visit, send the engineer a pack, and pass the. • Confirm with engineers if a site log card is required and include the correct pack. • Oversee the Shutdown Board for service-related status updates. • Organise any client standbys as required. Client, Engineer & Subcontractor Communication • Daily 8:00 a.m. welfare check on all engineers. • Liaise with clients day-to-day on service scheduling, updates, and outcomes. • Send completed service sheets to clients upon job completion and for the Key clients update their KPI spreadsheet • Every morning, check previous night/weekend callouts: if a lift is out of service add it to the board, action next steps, and send a timeline t to quote (mark URGENT where appropriate). Finance & Administration • Weekly invoicing for Services and Callouts: print the sheet, add details and amounts, then pass to • Check sheets and add costs to invoice following callouts. • Type up the night-call rota and email to all each month (and whenever changed). • Ensure phones are switched to the night-call manager at day-end, and back to office the next morning (and handed over daily).