Service Designer

Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: Initial contract until October (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements * Produce service blueprints, journey maps, process maps, and design artefacts * Apply user-centred design principles to shape service improvements * Support discovery, alpha, beta, and live delivery phases * Ensure services are designed to meet user needs while aligning with business and operational objectives * Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement What We're Looking For * Strong experience as a Service Designer within complex digital transformation programmes * Experience working within multidisciplinary Agile teams * Ability to map and improve end-to-end services and user journeys * Strong workshop facilitation and stakeholder engagement skills * Experience producing service design artefacts including service blueprints and journey maps * Excellent communication skills with the ability to simplify complex problems * Comfortable working in large, fast-paced organisations with multiple stakeholders Nice to Have * Government or public sector experience (particularly GDS environments) * Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes * Familiarity with GDS Service Standard and user-centred design methodologies