Service Manager, Acute & Crisis Mental Health Directorate

• Ensure the Directorates business plans and strategy are successfully • Deliver agreed performance targets within span of control and develop appropriate strategies and operational plans and policies for service improvement. • Support the Trusts strategy by developing and implementing changes to operational practices to ensure the Trusts strategic objectives are delivered within the Directorate. • Work with Directorate and Corporate colleagues, to develop the management information requirements necessary for the effective management of the Directorate. • Deputise for the Associate Director when required, including external meetings. • Fully understand the local and wider health economy, organisational and political environment and priorities in which services operate. • Identify and exploit new business and service development opportunities, with the aim of maximising income streams, and managing service area costs in relation to levels of available income. • Work to the delegated level of autonomy for the seniority of the post and within Trust management policies, demonstrating sustained Directorate management capability and excellent levels of individual performance. • Ensure processes and performance monitoring are in place for the delivery of timely high-quality investigation and learning in respect of incidents, complaints and compliments • Understand the implications of clinical & organisational developments in the service, and of changes in the operational environment, and to lead the required changes and developments within a joint service framework. • Maintain knowledge of best practice in health and social care services • Use analytical skills and make sound judgements in complex situations Job description Job responsibilities • Ensure the Directorates business plans and strategy are successfully • Deliver agreed performance targets within span of control and develop appropriate strategies and operational plans and policies for service improvement. • Support the Trusts strategy by developing and implementing changes to operational practices to ensure the Trusts strategic objectives are delivered within the Directorate. • Work with Directorate and Corporate colleagues, to develop the management information requirements necessary for the effective management of the Directorate. • Deputise for the Associate Director when required, including external meetings. • Fully understand the local and wider health economy, organisational and political environment and priorities in which services operate. • Identify and exploit new business and service development opportunities, with the aim of maximising income streams, and managing service area costs in relation to levels of available income. • Work to the delegated level of autonomy for the seniority of the post and within Trust management policies, demonstrating sustained Directorate management capability and excellent levels of individual performance. • Ensure processes and performance monitoring are in place for the delivery of timely high-quality investigation and learning in respect of incidents, complaints and compliments • Understand the implications of clinical & organisational developments in the service, and of changes in the operational environment, and to lead the required changes and developments within a joint service framework. • Maintain knowledge of best practice in health and social care services • Use analytical skills and make sound judgements in complex situations