ServiceNow Developer

Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key ResponsibilitiesServiceNow Development & Delivery • Analyse business requirements and translate them into scalable ServiceNow solutions • Configure and customise ServiceNow applications in line with best practices • Develop Proof of Concepts (POCs) to validate solutions prior to deployment • Implement new modules, platform enhancements, and architectural changes • Design and build integrations with third-party systems where required Process Optimisation & Automation • Identify opportunities to streamline and automate workflows • Deliver solutions that improve operational efficiency and user experience • Support innovation using ServiceNow capabilities, including Now Assist features Quality & Standards • Collaborate closely with QA teams to ensure robust, high-quality deliverables • Follow ServiceNow coding standards, design principles, and community guidelines • Ensure solutions are scalable, secure, and aligned with long-term platform strategy Stakeholder Collaboration • Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements • Engage with technical and non-technical stakeholders to gather and refine requirements • Communicate effectively across teams to ensure alignment and successful delivery Reporting & Insights • Develop dashboards and reporting capabilities within ServiceNow • Provide insights to support operational decision-making and performance tracking Required Skills & ExperienceEssential • Proven experience working with the ServiceNow platform (development, configuration, and customisation) • Strong understanding of ServiceNow capabilities and architecture • Experience with: • IT Service Management (ITSM) • Customer Service Management (CSM) • Exposure to Now Assist (AI-driven capabilities) within ServiceNow • Experience delivering solutions in UK public sector or regulated environments • Solid understanding of Agile methodologies and delivery frameworks • Strong communication and stakeholder management skills Desirable Skills • Experience with ServiceNow integrations and advanced platform features • Broader module exposure beyond ITSM/CSM • Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications • Relevant ServiceNow certifications such as: • Certified System Administrator (CSA) • Certified Application Developer (CAD) • CIS-ITSM / CIS-CSM (preferred) • Additional certifications are advantageous Location & Travel • Hybrid working model • Travel to client offices in London, Leeds, and Exeter as required • Quarterly PI planning sessions • Occasional in-person workshops • Some overnight stays may be required • Travel and expenses are not billable