ServiceNow Solution Architect

Senior ServiceNow Architect (GenAI & ITAM) Location: Remote (Occasional Travel to London) Duration: 6 Months Contract (Inside IR35) Rate: £450 - £500 per day A top tier consultancy firm is seeking a seasoned ServiceNow Solution / Technical Architect to spearhead a high-impact digital transformation for one of the UK's most critical infrastructure organisations. This is far beyond standard system maintenance. You will assume full technical ownership of an enterprise-grade platform, leading cross-functional teams to revolutionize asset tracking mechanisms and deploy cutting-edge intelligent automation. Key Responsibilities • GenAI Deployment: Architect, design, and direct the technical rollout of ServiceNow's Now Assist capabilities, fundamentally elevating enterprise workflows with Generative AI. • Asset Ecosystem Modernization: Function as the primary SME for an extensive overhaul of HAM Pro and SAM Pro, creating robust frameworks spanning the full asset lifecycle. • Technical Leadership & Governance: Establish and enforce platform standards. You will craft High-Level Designs (HLDs), conduct rigorous code reviews, and guide multi-vendor engineering teams to ensure clean, scalable architecture. • Stakeholder Engagement: Translate complex architectural decisions into business-friendly concepts for key stakeholders, bridging technical execution with strategic vision. Essential Skills • At least 6+ years of specialized experience operating in a Technical/Solution Architect or Senior Lead capacity on enterprise ServiceNow transformations. • Demonstrated success delivering end-to-end HAM Pro and SAM Pro implementations (focusing on inventory optimization, licensing, and compliance). • Certifications: • Mandatory: Official ServiceNow certification in either HAM or SAM. • Desirable: ServiceNow CTA (Certified Technical Architect) is highly advantageous. • Exceptional interpersonal skills with a proven track record of managing engineering teams, facilitating design workshops, and handling stakeholder negotiations seamlessly. • Hands-on exposure to or deep architectural understanding of Now Assist, Predictive Intelligence, or advanced Virtual Agent flows. Location: Remote (Occasional Travel to London)| Duration: 6 Months Contract (Inside IR35)| Rate: £450 - £500 a day This role offers a unique opportunity to place your stamp on a highly visible transformation of national scale. You will be given true technical ownership to design solutions that impact thousands of users, utilising the absolute newest modules available in the ServiceNow ecosystem. If the above seems of interest to you then please apply directly to the AD or send your CV to Randstad Technologies is acting as an Employment Business in relation to this vacancy.