Shift Manager

Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front? We’re looking for a proactive Shift Manager to join our team in Lutterworth, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment. If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you About the RoleAs a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers. Key ResponsibilitiesProcess and Cost & Resource Management • Oversee all critical shift processes, ensuring compliance with SLAs and SOPs. • Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality. Leadership & Staff Management • Communicate effectively with teams, providing clear updates on performance and objectives. • Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training. • Deputise for the Operations Manager when needed. Customer Focus • Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution. Health & Safety Compliance • Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately. Consumables & Asset Control • Manage and report on consumables, ensuring optimal usage and availability. Benefits • Annual leave enhanced with long service. • Company Pension • Long service rewards: both financial and leave-based. • Health cash plan. • Life assurance scheme. • Critical Illness cover • Access to our prestige benefits and rewards portal. • Career development opportunities. • Access to a well-established Employee Assistance Programme provider. • And other excellent benefits you'd expect from a market leader. Requirements • Strong verbal & written communication skills, adaptable to different audiences • Experience in a similar operational environment, including managing a team. • Decision-making & problem-solving abilities • Skilled in team motivation, task prioritisation, and organisation • Ability to analyse KPIs, report insights, and suggest improvements • Knowledge of risk assessments & health & safety protocols • Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring • Flexible approach, with willingness to work across shifts and multiple locations when required Additional information - Shift 13:00hrs - 2200hrs any 5 over 7 days If you’re ready to take the next step in your career and make a real impact, apply for this Shift Manager role today!