Showroom Manager

Purpose of the Role Join an international, design led organisation taking the UK by storm with multiple new showroom openings. This is a rare opportunity for a retail leader to take genuine ownership of a new outlet, nurturing a new team while bringing real creativity to the commercial side of running a space dedicated to beautifully crafted, considered pieces. As a Showroom Manager you'll work collaboratively with colleagues across Warehouse, Dispatch, Customer Service and Marketing, both nationally and internationally, sitting at the heart of a fast moving, design focused retail environment. Key Accountabilities Commercial and Inventory • Design and deliver a clearance approach that keeps stock moving at pace, with autonomy over day to day pricing and clearance within agreed parameters • Price according to item quality and condition, holding margin discipline while protecting the value of the product • Take full ownership of stock position, inventory prioritisation and floor placement • Stay close to conversion daily, catching where momentum is slipping and acting before it becomes a problem • Drive commercial campaigns and promotions that bring energy to the clearance calendar Warehouse and Merchandising • Review returned stock and systemise SKUs and item numbers, generating clear lists for the warehouse team • Set up product displays, rugs, sofas, coffee tables, chairs and cushions, styled to brand guidelines Customer Experience • Own the customer journey through the outlet, hosting every visitor with warmth and genuine product knowledge • Handle complaints and disputes fairly and professionally • Ensure every customer receives a special experience that reflects the quality and luxury design nature of the product Leadership • Build and lead a team, coaching individuals and developing them as you go • Define the standards and rhythm this outlet, and future ones, will run on • Get involved directly, moving stock, helping with staging, keeping the space safe and well run Personal Attributes and Skills • Professional, articulate and well spoken, with excellent verbal and written communication • Positive, solution oriented, fun and friendly, with a genuine growth mindset and comfortable giving and receiving feedback • Leads from the front, celebrating wins as a team and knowing a happy, successful team drives successful results • Treats every piece with real respect and a genuine commitment to finding it the right buyer, while setting commercial margins that reflect its value • Strong customer hosting skills, confident handling complaints and disputes with fairness and composure • Well organised, commercially minded with an understanding of pricing psychology • A real eye for design and quality, able to make a customer see it too, even at a reduced price Experience Required • Background in high end consumer goods, ideally furniture, somewhere design and quality genuinely mattered • Open to candidates ready to step up into ownership, as well as more experienced managers looking for something different • Full UK driving licence and access to a vehicle • Hands on and willing to lead by example Please Note: Due to location, own vehicle is essential as location is not easily reached via public transport.