Student Income Administrator

Student Income AdministratorLocation: Hybrid Working Hours: 35 Hours per Week Contract: Temporary Assignment Start Date: ASAP - temporary for 3 months - could extend Grade: 3 or 15.01 per hour plus holiday pay We are seeking a highly organised and customer-focused Student Income Administrator to provide administrative and financial support within a busy student income environment. The successful candidate will be responsible for assisting with student finance administration, processing transactions, responding to queries and delivering a high standard of customer service to students and colleagues. This role requires excellent communication skills, attention to detail and the ability to manage a varied workload in a fast-paced environment. Key Responsibilities *Provide administrative support to the Student Income Team. *Process basic financial transactions accurately and efficiently. *Assist with student fee and income-related administration. *Respond to enquiries by telephone, email and face-to-face. *Deliver excellent customer service to students, staff and external stakeholders. *Maintain accurate records and update relevant databases and systems. *Resolve routine enquiries and escalate more complex matters where required. *Support the team with general administration duties including data entry, document management and correspondence. *Ensure all work is completed in line with departmental procedures and deadlines. *Contribute to the efficient day-to-day operation of the Student Income function. Person Specification *Essential Skills and Experience *Excellent communication skills, both written and verbal. *Strong customer service experience. *Experience dealing with enquiries via phone, email and face-to-face. *Good administrative and organisational skills. *Basic finance processing experience. *Ability to work accurately with a high level of attention to detail. *Proficiency in Microsoft Office, including Outlook, Word and Excel. *Ability to manage competing priorities and work to deadlines. *Experience using finance or student record systems. *Knowledge of tuition fee or income administration processes. This opportunity would suit an experienced administrator with strong customer service skills and a background in finance administration, student services or office support. You will be confident dealing with a high volume of queries, providing excellent service and maintaining accuracy when processing financial information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk