Support Engineer- Global PayPlus

• Provide expert-level production support for the FGPP platform, ensuring timely issue resolution. • Perform root cause analysis through trace analysis, database (DB) analysis, and payment flow investigation. • Configure and maintain FGPP components, including profiles, rules, pre/post rules, object rules, cache refresh, and related configurations. • Troubleshoot complex production issues and collaborate with cross-functional teams to ensure service stability. • Manage customer interactions, production escalations, and stakeholder communications effectively. • Support continuous improvements to production support processes and system reliability.