Support Engineer - Start up CyberSecurity SaaS - USA Remote

Support Engineer- AI Powered CyberSecurity SaaS - $80,000 - $100,000 base salary + - Fully Remote About the Role A leading provider of workforce monitoring and insider risk management solutions-powered by advanced AI and behavioural analytics-is seeking a Senior Software Engineer to join the team focused on deep Windows OS internals. In this role, you will help design and develop the core functionality of a high-performance sensor agent that captures system-level activity across endpoints. The role requires strong expertise in Windows kernel and user-mode development, and you'll work alongside a cross-platform engineering team contributing to a scalable, secure, and tamper-resistant solution that supports real-time telemetry and AI-driven insights. What You'll Do • Technical tier 1 and tier 2 Support for Enterprise level clients in the US as well as globally. • Support client on technical support tickets both mid market as well as enterprise • On boarding and Implementation - there will be some implementation mostly for mid market clients • Build strong relationships with both internal teams as well as external • Partner with internal teams to to resolve issues for clients • Managing multiple escalations, context-switch cleanly and proritize impact What You'll Need • 3-5 years of experience in technical support engineering or software engineering roles, with a focus on application development. • Must come from a CyberSecurity SaaS background • Bachelor's degree in computer science or a related field and/or equivalent practical experience. • Proven ability to identify technical pain points in both our solutions and our customers' implementations. • Exceptional written and verbal communication: concise, structured updates, strong listening, empathetic, and calm under pressure. • Proven ability to translate ambiguous customer reports into precise, testable problem statements. • Due to certain security clearance requirements, you must be a US Citizen • Experience with scripting, API integration, or light development (JavaScript, PowerShell, or similar). Why Join? You'll be part of a forward-thinking team building AI-powered technology that makes a real impact in productivity, compliance, and risk management. The organization offers competitive compensation, great benefits, and the chance to work on cutting-edge software used by customers worldwide. Apply Now You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate. Richard Morris Senior Manager Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.