Supporter Experience and Journeys Lead

You will oversee the day-to-day delivery of supporter journeys, working closely with fundraising, supporter services, data and insight, marketing and communications colleagues to ensure every supporter receives timely, empathetic and professional communication. You will help identify supporter needs and pain points, test and improve journeys, and create practical guidance that enables teams across the hospice to take a consistent, supporter-first approach. You will bring a wealth of experience of working in a supporter journey role, with a strong understanding of what excellent supporter care looks like. You will be confident building relationships across teams, able to manage multiple priorities and committed to improving supporter experiences through insight, empathy and attention to detail. Job description Job responsibilities You will oversee the day-to-day delivery of supporter journeys, working closely with fundraising, supporter services, data and insight, marketing and communications colleagues to ensure every supporter receives timely, empathetic and professional communication. You will help identify supporter needs and pain points, test and improve journeys, and create practical guidance that enables teams across the hospice to take a consistent, supporter-first approach. You will bring a wealth of experience of working in a supporter journey role, with a strong understanding of what excellent supporter care looks like. You will be confident building relationships across teams, able to manage multiple priorities and committed to improving supporter experiences through insight, empathy and attention to detail.