Switchboard Operator

• To provide a comprehensive service for receiving and initiatingcalls from external and internal sources, be competent inoperating an AC-Win PC Based Console/or similar system. • Efficient processing of telephone calls received via theswitchboard consoles and other extensions within theswitchboard area. • Operation of internal bleep/pager and mobile telephonesystems • Providing a welcoming service for routine enquires andassistance to staff users and the general public, ensuringappropriate assistance is provided. • Carrying out all emergency procedures relating to any hospitalalerts/alarms i.e. cardiac arrest, equipment alarms, majorincidents, fire alerts, security/police response and any otheremergencies that may arise. At all times working within job rolefollowing Trust policies and procedures. • On Call Service: To contact staff as required/needed by the trustin accordance with the hospitals procedures, duties are tomaintain such records and contact procedures as may berequired. • Testing Emergency Telephones, Fire bleeps and Cardiac Arrestbleeps ensuring all relevant documentation are accuratelycompleted • Fault Reporting: Issue and record replacement of telephonehandsets when extension faults occur. • To arrange for the exchange of bleeps when medical staffchange disciplines etc. and record details within relevantdocumentation. • Deal with incoming fax messages for departments within theTrust, documenting its time of arrival, time of notification andcollection. • To inform the Supervisors/Senior telephonist of changesrequired to the operator directory in order to keep it accurateand up to date. • In-Patient Enquires: Accessing In-Patient (HISS/Alfa List/orsimilar) system enquiries and forwarding the callers to thecorrect destination. • To provide cover for annual leave/absences and sickness whereand when required (sometimes at short notice) in order that theswitchboards are manned at all times. • Bank and Public Holidays: To provide cover when required toprovide a constant service. • Carrying out administration duties when required, such astraining and supporting to starters. Job description Job responsibilities • To provide a comprehensive service for receiving and initiatingcalls from external and internal sources, be competent inoperating an AC-Win PC Based Console/or similar system. • Efficient processing of telephone calls received via theswitchboard consoles and other extensions within theswitchboard area. • Operation of internal bleep/pager and mobile telephonesystems • Providing a welcoming service for routine enquires andassistance to staff users and the general public, ensuringappropriate assistance is provided. • Carrying out all emergency procedures relating to any hospitalalerts/alarms i.e. cardiac arrest, equipment alarms, majorincidents, fire alerts, security/police response and any otheremergencies that may arise. At all times working within job rolefollowing Trust policies and procedures. • On Call Service: To contact staff as required/needed by the trustin accordance with the hospitals procedures, duties are tomaintain such records and contact procedures as may berequired. • Testing Emergency Telephones, Fire bleeps and Cardiac Arrestbleeps ensuring all relevant documentation are accuratelycompleted • Fault Reporting: Issue and record replacement of telephonehandsets when extension faults occur. • To arrange for the exchange of bleeps when medical staffchange disciplines etc. and record details within relevantdocumentation. • Deal with incoming fax messages for departments within theTrust, documenting its time of arrival, time of notification andcollection. • To inform the Supervisors/Senior telephonist of changesrequired to the operator directory in order to keep it accurateand up to date. • In-Patient Enquires: Accessing In-Patient (HISS/Alfa List/orsimilar) system enquiries and forwarding the callers to thecorrect destination. • To provide cover for annual leave/absences and sickness whereand when required (sometimes at short notice) in order that theswitchboards are manned at all times. • Bank and Public Holidays: To provide cover when required toprovide a constant service. • Carrying out administration duties when required, such astraining and supporting to starters.