Technical Consultant

Technical Consultant Location: Remote Employment Type: Full-Time (Part-Time also considered) Salary: Competitive We are seeking a talented and driven Technical Consultant to contribute to our continued growth and success. Working closely alongside the technical and sales teams, you will play a vital, client-facing role in delivering exceptional technical solutions. You will guide clients through their technical requirements – from pre-sales network design and consultancy to post-sales builds and configuration. The provision of these value-added, consultative services is what makes us stand out in the industry. This is an excellent opportunity for an experienced professional with a deep understanding of wireless and networking, exceptional communication skills, and a genuine passion for delivering high-level technical customer support. Key Responsibilities: • Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients. • Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs. • Site Surveys and Design: Conduct wireless network design, surveying, and consultancy (requires the ability to travel to various UK-based customer sites). • Documentation: Accurately document completed work for both internal records and client handovers. • Systems Maintenance: Assist the existing technical team with maintaining and optimising internal systems. • Thought Leadership: Create engaging technical content for social media and represent the company at industry conferences. • Relationship Building: Engage in active vendor and client networking. Core Services Delivered: • End-to-end network design. • Wireless design, site surveying, and advanced diagnostics. • Pre-configuration of network equipment before client dispatch. • Remote break-fix support and troubleshooting for customer network configurations. Skills and Qualifications Essential Requirements: • Strong foundational understanding of networking principles. • Proven expertise in Enterprise wireless networks and wireless design / implementation. • Experience with dynamic routing protocols (OSPF and BGP) and IPv6. • Previous experience providing dedicated end-user technical support. • Familiarity with helpdesk or CRM software platforms. • Outstanding communication skills and a highly personable approach. Desirable Experience: • Wireless design and diagnostics using Ekahau, Hamina or Sidos. • Working knowledge of Proxmox virtualisation. • Experience in Wireless ISP (WISP) design. • MikroTik certification (Engineer level). • Working knowledge of key vendors, including Ubiquiti, MikroTik and TP-Link. Why Join: • Professional Growth: Full vendor training provided to keep your skills sharp. • Great Culture: Be part of a fast-growing business with a highly supportive, collaborative team environment and a strong industry reputation. • Time Off: 25 days annual leave plus bank holidays. • Future Security: Employer pension contributions. If you have a background as a Network Engineer, Network Administrator, Systems Administrator, IT Consultant, Solutions Architect, or Technical Support Specialist and are ready to step into a dedicated Technical Consultant role, we would love to hear from you. Apply today!