Technology Team Lead

Arcas is working with a growing IT consultancy that delivers onsite technical services to a wide range of clients across London. They’re looking for a hands-on Technology Team Lead to take ownership of day to day technical operations, lead a small team, and act as the escalation point during high-pressure situations. This role is ideal for someone who has stepped up as a team lead or senior engineer within an IT or network support environment and enjoys being the person people rely on when things get busy. What you’ll be doing • Leading and coordinating a small technical team across client sites • Acting as the senior escalation point for IT and network issues • Troubleshooting WiFi, switching, connectivity and infrastructure problems • Prioritising and managing incidents in fast-moving environments • Working closely with clients, stakeholders and vendors • Ensuring smooth technical delivery during peak periods • Taking ownership of issues and guiding others through resolution What we’re looking for • Experience as an IT Team Lead, Senior IT Engineer, Network Support Lead, Senior Field Engineer, or similar • Strong grounding in networking fundamentals (WiFi, switches, VLANs, DHCP/DNS, patching) • Someone who stays calm, clear and decisive under pressure • Confident communicator who can coordinate people and manage expectations • Hands-on problem solver who enjoys being the go-to person • Comfortable working onsite in dynamic, sometimes high-pressure environments Why this role • High visibility and real ownership • A role where personality and presence matter as much as technical skill • Varied work across different client environments • Opportunity to step into a leadership role without moving into full management • A consultancy that values initiative, calmness and technical breadth If you’re a senior engineer or team lead who thrives in fast-moving environments and enjoys taking charge when it counts, this could be a great next step.