Transport Planner

Transport Planner Job Type: Full Time, Permanent Location: Halstead, Essex Salary: £31,000 to £35,000 DOE Working Hours: Monday - Friday, 40 hours per week Benefits If you're organised, proactive, and thrive in a fast paced environment, discover an exciting career with one of Essex's leading independent transport companies. Enjoy the security of working for a family run business while receiving the support, training, and opportunities to develop your career. Offering a friendly team, a competitive salary, and a secure position within an established company, we are looking for a positive and motivated Transport Planner to join our team in Halstead, Essex. Brooks Transport Services Ltd is a family owned company with over fifty years of experience operating in the fast moving commercial and consumer goods environment, including the high end, high value product sectors. We provide our clients with a comprehensive transport solution where customer service is always at the forefront and never compromised. Responsibilities - Transport Planner • Plan and coordinate daily and weekly transport schedules to maximise fleet efficiency and vehicle utilisation. • Allocate vehicles and drivers while ensuring compliance with Driver Hours Regulations and all relevant transport legislation. • Monitor live transport operations, responding quickly to delays, vehicle breakdowns, and last minute changes to minimise disruption. • Liaise with drivers, customers, and internal departments to ensure the smooth and efficient delivery of transport services. • Handle inbound telephone enquiries professionally and provide excellent customer service at all times. • Schedule and confirm customer deliveries, ensuring booking requirements are met. • Accurately input, maintain, and update transport data and operational records. • Prepare daily delivery paperwork and driver documentation to support efficient operations. • Identify opportunities to improve planning processes, operational efficiency, and customer service standards. Person Specification We are looking for a Transport Planner who is passionate about delivering an outstanding transport service, enjoys solving problems, and works well under pressure. The successful candidate will have the following: • Excellent organisational and time management skills. • Strong attention to detail and the ability to prioritise multiple tasks. • Excellent communication, interpersonal, and customer care skills. • A positive, proactive, and flexible approach to work. • The ability to work efficiently both independently and as part of a team. • Previous experience within transport, logistics, or a similar planning environment is desirable. • A commitment to maintaining high standards of quality and supporting company values. • Flexibility to work additional hours when required to meet operational demands.