Warehouse Operations Manager

Warehouse Operations Manager Hayes | Up to £55,000 + 10% Target Bonus Are you an experienced warehouse operations leader with a background in airfreight, freight forwarding or highly regulated logistics environments? An International Freight Forwarding is seeking a Warehouse Operations Manager to lead their primary UK airfreight gateway near Heathrow. This is a high-profile leadership role responsible for the safe, compliant and efficient handling of import and export airfreight operations, managing large teams within a complex, unionised environment. Your Package: • Salary: up to £55,000 + 10% target bonus • 25 days holiday plus bank holidays • Predominantly office hours, although as this is a 24/7 operation there will be an occasional requirement to support the site outside standard hours. What you'll be doing: • Leading all warehouse and gateway cargo activities across their primary UK airfreight operation at the Heathrow Depot • Ensuring compliance with Aviation Security, Dangerous Goods, GDP/MHRA and Health & Safety standards • Managing operational performance, productivity and service delivery metrics • Leading, coaching and developing large operational teams across multiple shifts • Driving continuous improvement initiatives and operational excellence programmes • Working closely with customers, regulatory bodies and internal stakeholders • Supporting site compliance, training and operational governance requirements What we're looking for: • Proven experience managing large operational teams within a freight forwarding environment • Strong knowledge of airfreight import/export operations and freight forwarding processes • Experience working within regulated environments, including Aviation Security, Dangerous Goods and GDP/MHRA requirements • Previous experience managing within a unionised workforce • Strong leadership, communication and stakeholder management skills • Commercial awareness, including budget management and understanding operational performance metrics • Ability to analyse data, identify opportunities and drive operational improvements • Good IT skills and confidence using Microsoft Office products • Ability to obtain and maintain security clearances, including 5-year referencing, DBS and Counter Terrorism Check (CTC) If you're a strong people leader with airfreight or freight forwarding experience and a passion for operational excellence, we'd love to hear from you.