Warranty Administrator

Warranty Administrator -Croydon Up to £36,000 | Monday to Friday 42.5 Hours P/W One to One Personnel are proud to be working with our blue-chip manufacturing client who are looking to recruit an experienced Automotive Warranty Administrator based at their offices in Croydon. To be considered you must have proven automotive experience and a solid background in preparing and submitting warranty claims. Experience with commercial vehicles is a plus and knowledge of Keyloop/Kerridge systems will be highly regarded. The Opportunity As a Warranty Administrator, you will be responsible for assisting in the daily operations of the department in an efficient, accurate and effective manner. A key focus of the role will be submitting Warranty & Goodwill Claims as well as Elements Claims (Repair & Maintenance Contract) on behalf of customers. Liaise with manufacturers, suppliers and customers to ensure claims are dealt with effectively and efficiently. Ensure the database is continually updated and invoices are sent out within the agreed timescales. Key Responsibilities • To ensure accurate submission of warranty, goodwill and repair / maintenance contract claims, whilst monitoring daily, weekly warranty and repair / maintenance contracts reports • Ensuring all administrative functions are carried out in accordance with company policy • Reviewing claims reporting systems with the line manager to identify improvements where possible • Managing Elements Yearly planners including scheduling of all service, MOT and other statutory compliance appointments • Administering claims policy with careful consideration for the best interests of the dealership, manufacturer and customer • Keeping accurate records of claims submissions, credits, rejections and customer contributions towards goodwill claims • Informing relevant staff of forthcoming recall campaigns and changes in warranty • Ensuring all frontline staff complete the records correctly when a warranty issue is diagnosed on a vehicle • Maintaining relationships with other staff members, specialist repairers and manufacturers' representatives • Offering support and guidance to fellow staff members on all warranty related matters Key Requirements • Excellent communication skills with the ability to deal diplomatically with customer, manufacturer’s representatives and colleagues in a polite and professional manner, both written and verbal • Experience in the preparation and submission of warranty claims • Organised with the ability to multitask efficiently • Flexible and approachable manner • Self-motivated and able to work under own initiative • Take accountability for own decisions • Analytical and methodical approach to problems • Able to work on initiatives for improvements • Experienced with computers and a variety of programs • Act with discretion when dealing with matters of a confidential nature • Good, sound knowledge of Large Goods Vehicle (Operators License requirements would be advantageous, but not essential) Benefits • 24 days annual leave per year • Carryover up to 5 days annual leave per year • 1 x Life Assurance • Duvet Day • Company Pensions contribution of up to 5% • Private Medical Insurance • Attractive over time rates of up to 130% • Bonus, incentives and commission schemes If you feel you have all the skills and experience required for this position, please get in touch with Aimee or Julie at One to One Personnel. or