1st Line IT Support Engineer

1 Line IT Support Engineer Yateley, Camberley £30,000 - £35,000 + Progression + Company Benefits + Training Are you a trainee 1 Line IT Support Engineer, IT Helpdesk or similar who wants to join a leading IT Managed Services Provider offering solutions throughout the UK? Do you want to join a tight-knit company, leading in IT Managed Services in the UK who have been operating in the industry for over 30 years. They are known for their excellent service including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. On offer is the chance to work with expert colleagues on 1 line IT helpdesk support. You will be working via phone, email, and a ticket management system ensuring smooth processes through the internal system and escalating requests through to 2 line support. This role would suit is a trainee 1 Line IT Support Engineer, IT Helpdesk or similar who wants to join a leading IT Managed Services Provider offering solutions throughout the UK? The role • Responding to IT support requests through the internal system • Address and troubleshoot issues, raising requests through to 2 line support • Provide remote support to customers and resolve issues • Monday - Friday The Person • IT support experience or a background working 1 line support • Background in IT • Commutable to Yateley, Camberley Reference: BBBH26497 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, 1 line support, IT Support, 1 line support, Helpdesk, Yateley, Camberley, Frimley, Crowthorne, Bracknell, Fleet, Farnhan, Farnborough, Aldershot If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.