Administrator Receptionist

Administrator Receptionist • Annual Salary: £26,000 - £30,000 • Location: Croydon • Job Type: Full-time Join a great client of ours in the Croydon area as a Front of House Customer Service Representative. You will be the first and last impression our customers have of our centre, and we aim to make it a positive one. This role is ideal for someone who is keen, well-spoken, and enthusiastic with experience in a front-of-house or customer-facing role. Day-to-day of the role: • Answer telephones in a friendly, timely, and professional manner. • Liaise with customers by phone, email, and in person, ensuring outstanding customer care throughout their journey. • Coordinate with insurers and accident management companies. • Keep customers and insurers updated with the repair status. • Manage communication logs and update the management system. • Load jobs on the management system – Autoflow (training provided). • Book customer in • Organise collection/delivery of vehicles and check in/out customers' • Report and log incidents • Handle payments by phone and in person. • Organise transporter drivers’ daily work schedules. • Update the booking diary daily and liaise with other departments. • Solve problems and multitask effectively. • Update Excel spreadsheets to monitor workflow. Required Skills & Qualifications: • Previous experience in a front-of-house or customer-facing role. • Professional and confident manner, with the ability to keep calm under pressure. • Fluent in English, both speaking and writing. • Proficient in computer skills, including Excel and other Microsoft Office applications. Benefits: • Competitive salary based on experience. • Full uniform provided. • 20 days paid annual holiday plus 8 days bank holiday. • Company pension plan. • Ongoing training and progression opportunities. Schedule: • Monday to Friday – 8.00 am to 5.30 pm • Every other Saturday – 8.30 am to 12.30 pm If you are interested in this role, please apply right away.