Business Analyst – Banking

Are you an experienced Business Analyst looking to combine strategic project delivery with hands-on operational support? Join our E-Channel team and play a key role in enhancing digital banking services, improving customer journeys and delivering business-critical change. In this varied role, you'll gather and translate business requirements into Epics, User Stories and clear acceptance criteria, working closely with stakeholders to deliver innovative digital solutions. You'll support projects through analysis, process improvement, UAT, documentation and implementation while also providing day-to-day operational support, responding to customer and internal enquiries, and ensuring the smooth running of business operations. Business Analyst aka Digital Business Analyst, Banking Business Analyst, Agile Business Analyst, E-Channel Business Analyst Salary: up to £45k base + bonus and great benefits Duration: 12-month FTC Location: Central London (Hybrid working 4 days a week in the office) We're looking for someone with experience in retail banking, digital banking or business analysis, ideally with knowledge of online banking, cards, payments and compliance. You'll have strong analytical and problem-solving skills, be confident using Excel, and have experience with JIRA. Knowledge of SQL or Power BI would be advantageous. You'll also be comfortable balancing multiple priorities, maintaining high standards of accuracy, and working collaboratively across technical and business teams. Please note, fluency in English, Cantonese and Mandarin is essential. If you're passionate about digital transformation, process improvement and delivering outstanding banking experiences, we'd love to hear from you. CLICK APPLY and send through a copy of a CV.