Business Intelligence Officer

About the Role Responsible for supporting the planning, developing, improving and implementation of the business intelligence functions including: data collection, data analysis, performance monitoring and reporting, benchmarking, inspection, organisational strategy, business planning, consultation, research and needs analysis. Key Responsibilities • Establish excellent relationships with internal and external customers to anticipate and respond to customer needs. • Communicate performance information to customers which includes verbal communication, written datasets or reports and presentations. • Assist with the development of innovative KPIs/metrics to support the TfC strategy and vision. • Utilise a range of reporting tools to produce weekly and monthly datasets and analyses. • Analyse and interpret data to identify patterns, trends and data quality issues to inform strategic and operational decision making. • Provide advice and guidance to managers on performance improvement and intelligence issues as part of customer relationship management. • Work with colleagues and managers to identify or influence performance and improvement actions. • Manage your own work in line with the team work programme to ensure key deadlines are met throughout the year. Reference 5300941 If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website