Carecall Officer

Join Our Dynamic Team as a Carecall Officer! Are you a professional with the confidence to handle phone calls, a pleasant demeanor, and a strong work ethic? Do you thrive as a go-getter who doesn't wait to be told what to do? If you're a genuine team player and a quick learner, we want to hear from you! We are currently recruiting for Carecall Officers to join our Independent Living Carecall Team in Stockport. This is a full-time role working an average of 37 hours per week on a rota basis. This role requires flexibility, as you will work on a rotating shift pattern that includes day shifts, night shifts, and weekends. You must be comfortable working alone at times and with different colleagues across shifts to ensure continuous service delivery. As a Carecall Officer, you will be part of a vital service that supports over 5,000 customers across Stockport. The Carecall service operates 24 hours a day, 365 days a year, providing a 24-hour telephone monitoring system and a TSA-accredited Falls Response Service. You will play a key role in helping customers remain safe and independent in their own homes. This rewarding role focuses on responding to emergency alarm calls and providing reassurance, support, and assistance to customers when they need it most. You will handle incoming calls from customers requiring urgent help, including those who have experienced a fall or are in distress. Another key part of the role involves attending customers' homes to deliver a safe, professional, and compassionate lifting service when required, helping individuals maintain their independence while ensuring their wellbeing. You will also be responsible for carrying out basic repairs and maintenance to monitoring equipment, installing new devices, and educating customers about the range of assistive technology available. By promoting and supporting the use of technology-enabled care solutions, you will help people to live safely, independently, and confidently in their own homes. We are looking for someone who is caring, empathetic, and able to build trust with customers. You should be highly organised, able to follow procedures independently, and confident using IT systems. A full UK driving licence is essential for this role. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on SKylight terms and conditions. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. Join us in making a difference for our customers. Apply today and become a part of our expanding and innovative team! Closing date: 29th July 2026 Interview date: 10th August 2026 Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.