Clerical Officer

An exciting opportunity has arisen to support the existing Valley Outpatient antibiotic therapy (OPAT) and Respiratory Physiology Team. You will need to demonstrate your commitment to providing excellent communication and attention to detail, to enhance the experience of those patients linked to our services. As a valued member of the team, we need you to be motivated, reliable and enthusiastic as process and systems can rapidly change. This is a front facing role which may be the first contact for patients, therefore exceptional customer facing and communication skills are essential to deliver confidence and reassurance for our patients. This is a support role within a rapidly developing service, and the successful candidates will be responsible for aspects of health record administration, data collection, infection and control monitoring and appointments. You contribution will improve the patient experience, enhance the delivery of person-centred care and provide accuracy of data collection to allow service development and excellent patient care. You will have a positive and professional attitude and have confident IT literacy skills. Excellent interpersonal and communication skills, verbal and non-verbal, require to be demonstrated, as they are key competencies which link with the values of the service and the organisation. Applicants should be able to adapt to unpredictable workloads and be flexible to fit the needs of the service. There is a requirement to complete the health care worker Induction programme and specific aspects of TURAS as required by the service. Knowledge of internal IT systems eg: TRAK and order comms would be advantageous and desirable but are not essential as training will be given. Previous experience in health care setting would be advantageous, but individuals with a keen interest and potential, are welcomed. The post is permanent and is offered on a part time basis over 5 days, which may be compressed to 4 days on discussion with service. For those interested in a secondment opportunity this would be considered. For informal enquiries, please contact Claire Kerr, and/or Rebecca Charles, The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check. As from 1/4/26, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected. Certificate of Sponsorship Applicants who require sponsorship to work in the UK are advised to carefully review the eligibility criteria for the Skilled Worker or Health and Care Worker visa routes. NHS Forth Valley may be able to offer sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. If you are currently working in the UK on a Skilled Worker visa, transitional arrangements may apply. Please note that sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks. For further information on visa requirements and sponsorship eligibility, please refer to the UK Government guidance. It is also recommend that anyone applying for health and social care jobs in the UK from abroad read the following guidance: Applying for health and social care jobs in the UK from abroad - GOV.UK (www.gov.uk) Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process. Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and your Jobtrain account for updates. NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on if there are any reasonable adjustments we can make to assist you with your application and/or interview. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.