Clinic Coordinator

CLINIC COORDINATOR North London · Full time Salary: £28,000-£30,000 --- This is a front-of-house role and you will be the first and last person patients interact with every day. However, the role carries real breadth: patient conversion, scheduling, payments, marketing support, and operational coordination all sit within scope. IMPORTANT: This role is fully on-site, 5 days a week. There is no hybrid or remote option. Clinics can run late, and the practice operates a time-in-lieu policy. --- WHAT'S ON OFFER Compensation - £28,000-£30,000 DOE - Performance-based salary reviews annually - Informal performance bonuses Benefits - 28 days annual leave (inc bank holidays) - Private insurance - Nest pension - On-site parking - Discounted treatments - Company social events --- WHAT YOU'LL BE DOING Front of house • Act as the primary point of contact for all patients • Manage the full patient pathway from first enquiry through to post-operative follow-up • Coordinate schedules across clinical, surgical, and nursing teams, ensuring pre- & post-operative requirements are communicated to patients • Handle appointment scheduling to maximise diary utilisation and minimise cancellations • Process payments and invoices accurately Patient conversion and engagement • Follow up with prospective patients in a professional, patient-centred way to support their decision-making and confirm bookings • Re-engage with previous enquiries • Deliver a high-quality patient experience • Encourage reviews and testimonials Marketing & content support • Support the Marketing Executive with social media content scheduling and community engagement • Help capture patient stories and testimonials (with consent) • Assist with planning and running internal and external clinic events Operations & administration • Maintain patient records • Manage front-of-house supplies • Support the smooth running of clinic days • Contribute to reporting on conversion, patient flow, and pathway performance --- WHO THIS SUITS Essential • Confident communicator • Commercially aware; understands that patient experience and conversion go hand in hand • Strong diary management skills • Flexible - happy to turn your hand to what's needed • IT Literate; comfortable with manual data entry across multiple platforms • Calm and professional when clinics run late or plans change • At least 1 year in private healthcare front-of-house or customer-facing role --- CULTURE AND PROGRESSION The clinic has a collaborative culture. Progression is performance-based; people have moved into marketing, theatre, finance, and management from this role. Annual salary increases are above inflation for those performing well. The team socialises regularly; think team trips, early-finish socials every six weeks, and a general lack of the hierarchy you'd find in a larger organisation. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.