Clinical and Data Administrator

The Clinical and Data Administrator is an essential member of the practice team. This role will be based at The New Croft Surgery, providing comprehensive clinical administrative support across a wide range of patient-facing and back-office functions. Working closely with the Practice Manager, Clinical Administrator Lead, GP Partners, and the wider clinical and administrative teams, the post-holder will play a key role in supporting patient recall systems, national screening programmes, and regulatory data submissions. A core aspect of the role is the accurate management of clinical information, including the summarising, scanning, and coding of patient records to ensure they are complete, accessible, and fully aligned with practice protocols and NHS standards. This work is fundamental in maintaining high-quality patient records, supporting clinical decision-making, and ensuring compliance with national reporting requirements. The post-holder will be responsible for managing incoming and outgoing patient records via Primary Care Support England (PCSE), including registrations, deductions, and record amendments. They will support the processing and allocation of laboratory results, ensuring timely and accurate communication to clinicians, and will contribute to the administration of key screening programmes such as AAA and bowel screening non-responder follow-ups. The role also includes supporting chronic disease recall systems, over 75s reviews, childhood immunisation data submissions, carers protocols, and other essential patient care processes, as well as assisting with external submissions and finance-related documentation. In addition, the Clinical and Data Administrator will manage scanning workflows and document handling processes, ensuring all incoming correspondence is accurately sorted, coded, and attached to patient records within required timescales. They will maintain high standards of data quality and electronic record keeping, respond to queries relating to clinical coding and patient information, and support audits, data searches, and reporting activities that underpin both clinical governance and operational performance. The role requires a strong commitment to confidentiality, data protection, and information governance in line with GDPR and practice policies. The post-holder will also be expected to contribute to health and safety compliance, promote equality and diversity, engage in ongoing training and professional development, and support continuous quality improvement within the practice. Effective communication with patients, colleagues, and external organisations is essential, along with the ability to adapt communication styles to meet differing needs. Overall, this is a varied and important role within a busy, supportive practice environment, requiring strong IT literacy, attention to detail, and a proactive approach to maintaining high standards in clinical administration and patient data management. Job description Job responsibilities The Clinical and Data Administrator is an essential member of the practice team. This role will be based at The New Croft Surgery, providing comprehensive clinical administrative support across a wide range of patient-facing and back-office functions. Working closely with the Practice Manager, Clinical Administrator Lead, GP Partners, and the wider clinical and administrative teams, the post-holder will play a key role in supporting patient recall systems, national screening programmes, and regulatory data submissions. A core aspect of the role is the accurate management of clinical information, including the summarising, scanning, and coding of patient records to ensure they are complete, accessible, and fully aligned with practice protocols and NHS standards. This work is fundamental in maintaining high-quality patient records, supporting clinical decision-making, and ensuring compliance with national reporting requirements. The post-holder will be responsible for managing incoming and outgoing patient records via Primary Care Support England (PCSE), including registrations, deductions, and record amendments. They will support the processing and allocation of laboratory results, ensuring timely and accurate communication to clinicians, and will contribute to the administration of key screening programmes such as AAA and bowel screening non-responder follow-ups. The role also includes supporting chronic disease recall systems, over 75s reviews, childhood immunisation data submissions, carers protocols, and other essential patient care processes, as well as assisting with external submissions and finance-related documentation. In addition, the Clinical and Data Administrator will manage scanning workflows and document handling processes, ensuring all incoming correspondence is accurately sorted, coded, and attached to patient records within required timescales. They will maintain high standards of data quality and electronic record keeping, respond to queries relating to clinical coding and patient information, and support audits, data searches, and reporting activities that underpin both clinical governance and operational performance. The role requires a strong commitment to confidentiality, data protection, and information governance in line with GDPR and practice policies. The post-holder will also be expected to contribute to health and safety compliance, promote equality and diversity, engage in ongoing training and professional development, and support continuous quality improvement within the practice. Effective communication with patients, colleagues, and external organisations is essential, along with the ability to adapt communication styles to meet differing needs. Overall, this is a varied and important role within a busy, supportive practice environment, requiring strong IT literacy, attention to detail, and a proactive approach to maintaining high standards in clinical administration and patient data management.