Core Software Assistant (Fully Remote)

Fully remote role sits within a central systems team, supporting the day-to-day operation and continuous improvement of Practice Management and Document Management processes through ticket support, data cleansing, reporting, templates, training and process documentation. Client Details The client is a UK-wide professional services business with a central systems team responsible for supporting and improving core Practice Management and Document Management processes. Description You will be responsible for: • Provide day-to-day support for Practice Management and Document Management system queries • Assist with ticket support, troubleshooting and resolving user issues across the business. • Support the creation, documentation and improvement of standard processes. • Help deliver training and induction sessions for new and existing users. • Assist with data cleansing, data quality checks and KPI alert reviews. • Support reporting activity, including creating or adapting system reports. • Help create, update and upload document and billing templates. • Support month-end system processes, disbursement imports and database-related tasks. • Monitor adherence to agreed processes and work with users to resolve issues. • Contribute to wider improvement projects, including system integrations and acquisition-related activity where required. Profile The successful candidate will have: • Experience within accountancy practice, professional services, or financial services environment. • Strong Excel skills and confidence working with data. • The ability to learn new systems and processes quickly. • Excellent attention to detail, particularly around data quality and process accuracy. • Strong written and verbal communication skills. • A logical, curious and improvement-focused mindset. • The confidence to support users, answer queries and explain processes clearly. • The ability to work independently in a fully remote environment with minimal supervision. • A proactive, self-motivated approach and willingness to get involved in wider team projects. • An interest in systems, process improvement, training and business support. Job Offer What's on offer? • Fully remote position - work from anywhere in the UK. • Competitive salary ranging from £25,000 to £30,000 per annum. • A permanent position within a growing technology department. • An opportunity to work in the professional services industry. • A supportive environment focused on skill development. • Potential for career progression within the organisation. If you are ready to take on this exciting role as a Core Software Assistant, we encourage you to apply today!