Credit Control Analyst

Credit Control Analyst Location: Finchley Central Hours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch) Reporting to: Credit Control Supervisor Salary: £32k to £35k per annum depending on experience The Role Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries. Key Responsibilities Document Review & Administration • Review leases, deeds, and title documents to extract key information • Obtain and check HM Land Registry documents • Prepare case files and supporting documentation where required • Liaise with solicitors, managing agents, and internal teams on queries Credit Control & Data Management • Identify aged debt accounts and manage them through the arrears process • Review historical debt, completion statements, and apportionments • Carry out credit control tasks including issuing demands, reminders, and statements • Maintain and update internal databases and systems • Reconcile data, investigate discrepancies, and escalate where required Customer Service & Communication • Respond to queries relating to accounts, arrears, and payments • Handle inbound calls from customers regarding payments and account queries • Draft clear, professional written communications • Deliver high levels of customer service at all times Team Support & Process Improvement • Support the team during peak workloads • Assist with reporting and projects using Excel and internal systems • Contribute to process improvements and workflow efficiencies • Adapt to new procedures and support knowledge sharing Skills & Experience (Essential) • Experience in credit control or an accounting-related environment • Strong organisational and multitasking skills • Ability to work under pressure and meet deadlines • Intermediate MS Word and Excel skills • Excellent numerical, written, and verbal communication skills • High attention to detail and accuracy • Strong customer service and telephone skills • Ability to investigate issues and use initiative • Professional, reliable, and team-oriented approach Desirable • Experience with debt recovery processes • Studying toward AAT, ACCA, CIMA, or similar • Experience using Qube (or similar systems) • Interest in developing within a credit control or finance function A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.