Credit Controller

Credit Controller North West London | Full Time | Office Based | Competitive Salary + Benefits Looking for a credit control role where you can make a real impact? Our client is a fast-growing specialist finance provider helping SMEs and property businesses access the funding they need to grow. Due to continued expansion, they're looking for an experienced Credit Controller to join their Financial Operations team. This is more than a traditional collections role. You'll work closely with customers, solicitors and internal stakeholders to manage arrears, negotiate payment solutions and support loan restructuring activities, helping to protect the business while delivering a professional customer experience. What You'll Be Doing • Managing a portfolio of accounts in arrears and proactively recovering outstanding balances • Contacting customers by phone and email to resolve payment issues • Negotiating payment plans and revised repayment terms • Preparing account statements and supporting documentation • Working with solicitors on debt recovery and legal proceedings where required • Reconciling loan accounts and maintaining accurate records • Supporting loan restructures, forbearance arrangements and documentation gathering • Conducting customer and asset investigations using credit reference and property search tools • Providing administrative support to the wider Financial Operations team What We're Looking For • Previous experience in Credit Control, Collections or Debt Recovery • Confident telephone manner with strong negotiation skills • Excellent written communication and attention to detail • Strong Excel skills and the ability to reconcile accounts accurately • Experience managing sensitive customer conversations professionally • Highly organised with the ability to manage multiple cases and deadlines • Experience within financial services, lending, banking or commercial finance would be advantageous What's In It For You? • Competitive salary depending on experience • 25 days annual leave plus bank holidays • Comprehensive benefits package • Modern office environment with excellent transport links • Join a growing, ambitious and supportive business • Genuine opportunity to develop your career within financial services If you're a proactive Credit Controller who enjoys problem solving, building relationships and delivering positive outcomes, we'd love to hear from you.