Credit Controller

Credit Representative – Major Business • Location: Lower Kingswood (KT20) - parking on site and shuttle buses run from Redhill, Reigate and Sutton train stations. • Job Type: Temporary until the end of December 2026 • Hours: 35 per week- 100% office based • Hourly rate: £15.38- £17.03 per hour PAYE or £19.50- £21.63 per hour via an umbrella company. We are seeking a Credit Representative to join our dynamic Major Business Credit team. Reporting to the Credit Team Manager, this role is essential for managing and collecting debt across a defined portfolio of major business accounts and Public sector customers. This position demands strong communication skills, excellent organisational abilities, and a methodical approach to credit control. Day-to-day of the role: • Manage and collect debt on a defined portfolio of major business accounts. • Administer collection procedures in line with departmental policies. • Review and prioritise ledger debt daily. • Accurately and timely complete departmental processes and controls, including cashflow, workflows, month-end analysis, and no-remit reporting. • Collect manual Direct Debits when due and address any rejected payments immediately. • Build, maintain, and develop strong customer relationships. • Identify accounts for escalation and submit well-reasoned proposals to the Team Manager. • Liaise with internal departments to efficiently resolve issues and support timely customer payments. Required Skills & Qualifications: • Minimum of 2 years’ experience in a credit control or similar role. • Strong knowledge of credit control procedures. • Highly organised with a logical, methodical approach to problem-solving. • Excellent communication skills, capable of remaining calm and professional under pressure. • Confident in building relationships with both internal and external stakeholders. • Proactive, target-driven, and comfortable working in a fast-paced environment. Working Environment: • The Major Business Credit team is a high-performing, results-focused environment. You will be expected to take ownership of your portfolio, demonstrate initiative, and contribute positively to team performance, helping to exceed monthly and annual departmental targets.