Customer Analyst

Customer Analyst £50,000-£60,000 + Share Scheme Lancashire (Hybrid - 2x Days a Week in Office) If you enjoy shaping strategy, proving ROI, and building what "good" looks like in CRM and retention, this is the role for you! The Company A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners The Role Sitting within the CRM function, this role is all about using data to drive smarter customer engagement. You'll: • Analyse campaign performance, retention, and lifecycle activity • Lead A/B testing and prove commercial impact (ROI focus) • Support the rollout of a central CRM strategy and best practice • Work on large-scale reactivation & recall programmes • Partner with commercial, marketing, tech, and external teams • Contribute to a new customer data warehouse build It's a role with real influence - you won't just report on campaigns, you'll shape them. Your Skills & Experience • SQL - strong experience • Campaign analysis, A/B testing, and retention focus • Ability to tie insight to commercial outcomes • Experience working with large-scale consumer data • Strong stakeholder management and communication skills • Retail, healthcare, or B2C/D2C backgrounds are ideal, not though essential The Benefits • £50,000-£60,000 • Share Scheme How to Apply Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.