Customer Contact Advisor - EAY12696

Ref no: EAY12696 Published: 14/07/2026 Closes: 29/07/2026 Location: The Johnnie Walker Bond, 15 Strand Street, Kilmarnock, KA1 1HU Salary: £27,937 - £29,247 per year Contract Type: Permanent Position Type: Full Time Hours: 35 hours per week Work From Home: Hybrid Job Description Working in the Customer Contact team the post holder will provide a quality customer focused service which will include handling a range of customer enquiries and payments relating to Council Tax, Business Rates, Housing Benefit, Sundry Debtors and Scottish Welfare Fund in accordance with statutory legislation and regulations through a variety of communication channels, providing resolution whenever possible, at first point of contact. The post holder will also provide an effective telephony service to customers seeking general information, assistance, support and signposting in relation to a full range of Council services in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to those identified within the Finance and ICT Service Plan, the Council’s Digital Strategy and the Community Plan. The post holder may be required to work at different corporate locations within East Ayrshire that may not be their usual admin base. Requirements The duties of this post requires access to the public sector network and therefore the successful applicant must complete a basic Disclosure Scotland application. A formal offer of employment with East Ayrshire Council will only be made once satisfactory clearance has been received. Any information that is disclosed on a basic disclosure will require to be discussed before a formal offer of employment is made. Responsibilities We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - The Individual These are permanent full time posts based within the Johnnie Walker Bond, Kilmarnock. The hours of work are 35 hours per week to be worked: Monday - Thursday, 9.00am - 5.00pm & Friday 9.00am - 4.00pm The full time salary of the post is between £27,937 - £29,247 per annum. The workstyle for this post is ‘Flexible’ - 50% -79% of your time in an office location/ multiple work locations. You will work at your administrative base or another agreed office location between 2.5 to 4 days per week and only occasionally from home. It is the expectation that all office-based employees (with the exception of those working in schools) will work to the higher end of their allocated workstyle in terms of time spent in the office or at other work locations. If you require further information please contact Mairi-Clare Gallacher at East Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from underrepresented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and so encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador.