Customer Sales Advisor

Customer Sales Representative • Job Type: Temporary to Permanent • Location: Hybrid, Norwich - Hybrid working available after training • Salary: £24,979.50 per annum (£12.81 per hour) plus Performance-Related Pay (PRP). On Target Earnings (OTE) up to £33,379.50 annually. Join our team as a Customer Sales Representative and be the voice of connection that drives growth and empowers independence. This role is perfect for someone passionate about making a real difference in people’s lives while helping a business thrive. You will use your communication skills, commercial instinct, and empathy to help customers access life-enhancing telecare solutions and play a key part in our sales and retention success. Day-to-day of the role: • Work within a contact centre environment, handling customer inquiries and sales calls. • Provide detailed information and advice on telecare products and services to both new and existing customers. • Drive sales through excellent customer service and product knowledge. • Assist in customer retention by offering tailored solutions and support. • Work collaboratively with team members to meet and exceed sales targets. • Handle administrative tasks related to customer interactions and transactions. Required Skills & Qualifications: • Strong communication and interpersonal skills. • Proven experience in a sales or customer service role. • Ability to work flexibly across a shift pattern that includes weekends. • Commercial awareness and a good understanding of sales principles. • Empathetic and customer-focused approach. • Ability to handle sensitive information confidentially. • Must pass pre-employment screening, including basic DBS checks and two years of referencing. Benefits: • Competitive salary with the potential to earn up to £33,379.50 annually through performance-related pay. • 233 hours of holiday, rising to 248 hours with length of service, including bank holidays if rota'd. • Discounts on a wide range of products and services, from groceries to holidays and more. • 24/7 employee assistance programme accessible via an app. • Family and friends’ discounts on our services and products. • Pension Scheme with up to 3% company match. • Free on-site parking. How to Apply: Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich