Customer Service Administrator

Customer Service Administrator • Location: Alton, Hampshire • Salary: £13.00 per hour • Job Type: Temporary with potential to become permanent We are seeking a Customer Service Administrator to join a busy and friendly team in Alton. This role is perfect for an organised and customer-focused individual who thrives in a fast-paced environment. You will handle customer service, order processing, and general administrative tasks, ensuring a seamless and professional experience from enquiry through to order fulfilment. Day-to-day of the role: Customer Service • Act as the first point of contact for customer enquiries via telephone, email, and online channels. • Provide accurate information regarding products, pricing, and delivery schedules. • Resolve customer queries, complaints, and issues in a professional and timely manner. • Build and maintain strong customer relationships. • Deliver a consistently high standard of customer service. Order Processing • Accurately process and input customer orders onto internal systems. • Verify order details, pricing, and delivery requirements. • Liaise with internal departments to ensure orders are fulfilled correctly and on time. • Monitor order progress and keep customers updated on any delays or changes. • Maintain accurate records of customer interactions and transactions. Administration • Perform general administrative duties including data entry, filing, and document management. • Assist with preparing reports, spreadsheets, and customer documentation. • Maintain and update customer records and databases. • Provide administrative support to the wider team as required. Required Skills & Qualifications • Previous experience within customer service, administration, order processing, or a similar role. • Excellent attention to detail and accuracy. • Strong written and verbal communication skills. • Good organisational and time-management abilities. • Proficient in Microsoft Office applications. • Experience using CRM or ERP systems would be advantageous but is not essential. Personal Attributes • Friendly, professional, and approachable. • Strong problem-solving skills. • Ability to work effectively under pressure and manage competing priorities. • Reliable, adaptable, and proactive. • Positive attitude with a strong customer focus. Benefits • Competitive hourly rate of £13.00. • Temporary position with the potential to become permanent for the right candidate. • Supportive team environment. • Opportunity to develop your administration and customer service skills within a growing business. Apply Today If you are an experienced administrator with excellent customer service skills and are looking for a role that offers long-term potential, we'd love to hear from you. Apply now to be considered. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.