Customer Service Apprentice - Wellington Place

Opportunity information Salary £18000 per year Duration 18 months Advert closing date 16/08/2026 Description A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions. We are seeking an enthusiastic Office Administrator to support the current UK business development team. Main Description • Managing booking of appointments of applicants within your campus location • Supporting applicants queries both over the phone and via email • Actively involved in assisting the team for achieving the student recruitment target for each intake. • Analysing customer feedback data to determine whether customers are satisfied with company products and services. • Supporting the programme management team members to maximise the enrolment. • Responding to enquiries over email • Supporting the team members to maximise the enrolment. • Communicate effectively with applicants and internal team members • Consistently provide a quality customer experience to applicants • Manage agendas for business development team within the campus • Create and update records and databases with personnel, financial and other data • Analyse data from assessments • Assist colleagues whenever necessary Entry requirements Essential Skills and Experience • Familiarity of all programmes in Microsoft Office 365. • Attention to detail is a must as well as strong organisational skills • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. • Ability to work in a team, will be an important team member Training to be provided The successful candidate will complete a Customer Service Level 3 Apprenticeship standard: - Functional Skills Level 2 in Maths – if applicable Functional Skills Level 2 in English – if applicable Things to consider Starting salary of £18,000 progressing up to £25,000 upon completion Skills required Array Future prospects Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion. Hours per week 40 Working week Mon - Fri Apprenticeship standard Customer service specialist (Level 3) Leeds, West Yorkshire, United Kingdom, LS1 4AP