Customer Service Coordinator

We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments. The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment. Customer Service Coordinator Salary & Benefits • Salary: £28,000 - £31,000 per annum (open to discussion DOE) • 28 days holiday including bank holidays • Tax-free EOT (Employee Ownership Trust) bonus • Free gym membership • Pension scheme • Free onsite parking • Professional training and development • Office based in Poole • Monday - Friday working hours • Significant career progression opportunities Customer Service Coordinator Job Overview • Coordinate all installation projects for bespoke aluminium glazing systems • Book installation and remedial visits with the installation team • Manage installation team diaries to optimise travel and efficiency • Arrange and coordinate parts required for installations and visits • Act as the key point of contact for customers throughout their projects • Provide updates and resolve issues in a professional and timely manner • Support remedial works and post-installation requirements Customer Service Coordinator Job Requirements • Previous experience in customer service or coordination roles • Experience in managing schedules, bookings, or team coordination desirable • Background in construction, glazing, or home improvement not essential • Excellent communication skills via phone and email • Strong organisational skills with the ability to manage multiple projects • Solutions-focused with strong problem-solving abilities • Attention to detail and adaptable to changing requirements • A collaborative team player, based within commutable distance of Poole Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.