Customer Service Manager

Are you an experienced Service Manager or Workshop Controller from a motor dealership background looking for a fresh challenge? Do you thrive on delivering exceptional customer experiences and leading high-performing teams? If so, we have an exciting opportunity for you to transition into a dynamic role within the motor vehicle add-on products industry. About the Role As Customer Service Manager, you’ll be the driving force behind our customer service operations, ensuring our clients receive outstanding support across our range of vehicle protection and enhancement products. You’ll bring your dealership expertise to a fast-paced, customer-focused environment where innovation and service excellence are at the heart of everything we do. Key Responsibilities • Lead and develop a customer service team to deliver best-in-class support. • Implement and improve service processes to enhance customer satisfaction. • Act as the voice of the customer, working cross-functionally to resolve issues and improve product offerings. • Monitor KPIs and service metrics, driving continuous improvement. • Build strong relationships with dealerships, partners, and internal stakeholders. What We’re Looking For • Proven experience as a Service Manager in a motor dealership. • Strong leadership and people management skills. • Excellent communication and problem-solving abilities. • A passion for customer service and a proactive approach to challenges. • Knowledge of vehicle add-on products (desirable but not essential). Why Join Us? • Be part of a growing, innovative company in the automotive sector. • Enjoy a collaborative and supportive team culture. • Opportunities for career development and progression. • Competitive salary, bonus scheme, and comprehensive benefits.